Hotel hints: 5 ways to get amazing service

Originally published on examiner.com March 26, 2015. Hotels can be a tricky business sometimes, especially if they’re large. Travel is a catalyzing experience, and when there are so many people with varying wants and needs to be looked after, it can sometimes be difficult to ensure that every guest in residence has an absolutely perfect experience.…

Hospitality – it’s about love – and effort

One of my favorite anecdotes from my Food & Beverage classes at UNLV is a story about cake mix. Apparently, during the convenience food craze of the 1950’s, cake and brownie mixes were originally developed so that only the addition of water was necessary. The first products, although they produced the same quality of product…